Refund policy

RETURNS, REFUNDS & EXCHANGE POLICY

At Greyline Co., every piece is carefully inspected before it is packed and shipped. Due to the personal nature of jewellery and hygiene considerations, we maintain a strict but fair Returns & Exchange Policy.

RETURNS

We do not accept returns for any products once an order has been delivered.

Please ensure you review the product description, size and specifications carefully before placing your order.

Orders cannot be cancelled, returned or partially returned after they have been shipped or delivered.

SIZE EXCHANGE

If the product does not fit as expected, we offer a one-time size exchange for eligible products.

To request a size exchange:

  • Contact us within 3 days of delivery
  • Email us at support@thegreylineco.com
  • Mention your Order ID along with the size you wish to exchange.

Exchange Conditions

To be eligible for an exchange, the product must:

  • Be unused and unworn
  • Be returned in its original packaging
  • Include all tags, pouches and accessories received with the order
  • Show no signs of scratches, damage or alteration

Greyline Co. reserves the right to reject an exchange request if the returned product does not meet the above conditions.

Customers are responsible for shipping the product back to us unless the exchange is due to our error or a defective product.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCT

If you receive:

  • A damaged product
  • A manufacturing defect
  • An incorrect item

Please email us at support@thegreylineco.com within 48 hours of delivery.

Kindly include:

  • Your Order ID
  • Clear photographs of the product
  • Images of the packaging (if applicable)

After verification, we will arrange a replacement or another suitable resolution at no additional cost.

REFUNDS

As we do not accept returns, refunds are generally not offered.

Refunds will only be processed in the following situations:

  • Your order is cancelled by Greyline Co.
  • The ordered product is unavailable.
  • A replacement cannot be provided for a verified damaged or defective product.
  • Any other case where Greyline Co. expressly agrees to issue a refund.

Approved refunds will be processed to the original payment method within 5ā€“10 business days, depending on your bank or payment provider.

For Cash on Delivery (COD) orders, approved refunds will be processed via bank transfer or another mutually agreed method after the required account details are provided.

NON-EXCHANGEABLE ITEMS

The following items are not eligible for exchange:

  • Products requested after the exchange window has expired
  • Products showing signs of wear, damage or misuse
  • Customized or personalised products
  • Gift cards (if applicable)

ORDER CANCELLATION

Orders can only be cancelled before they have been dispatched from our warehouse.

Once an order has been shipped, it cannot be cancelled.

EXCHANGE AVAILABILITY

Exchanges are subject to stock availability.

If the requested size is unavailable, we may offer an alternative size, another product of equivalent value, store credit, or another suitable resolution at our discretion.

CONTACT US

For any questions regarding returns, exchanges or refunds, please contact us:

Email: support@thegreylineco.com

IMPORTANT NOTE

Greyline Co. reserves the right to refuse any exchange or refund request that does not comply with this policy. By placing an order on our website, you acknowledge that you have read and agreed to this Returns, Refunds & Exchange Policy.