Terms of service

Effective Date: 28-02-2026

Welcome to GreyLine Co. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully.

If you do not agree with these terms, please do not use this website.

1. Business Information

This website is operated by GreyLine Co., a sole proprietorship operating in India.

Throughout the site, the terms “we”, “us” and “our” refer to GreyLine Co.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age

  • You are legally capable of entering into a binding contract

  • The information provided by you is accurate and complete

We reserve the right to refuse service to anyone for any reason at any time.

3. Products & Pricing

All products displayed on our website are subject to availability.

We reserve the right to:

  • Modify product prices at any time without prior notice

  • Discontinue any product without liability

  • Limit quantities per order

We make every effort to display product images and descriptions accurately. However, minor variations in color, texture, or finish may occur due to lighting and screen differences.

4. Orders & Payment

We accept prepaid and Cash on Delivery (COD) orders within India.

By placing an order, you agree that:

  • You are authorized to use the selected payment method

  • The shipping details provided are correct

GreyLine Co. reserves the right to cancel any order in cases including but not limited to:

  • Suspected fraudulent activity

  • Incorrect pricing due to technical error

  • Unserviceable delivery location

  • Repeated COD refusal history

5. Cash on Delivery (COD)

For COD orders:

  • Customers must ensure availability at the time of delivery

  • Repeated refusal of COD orders may result in future order restrictions

We reserve the right to deny COD services at our discretion.

6. Shipping

We currently ship within India only.

Delivery timelines provided are estimates and may vary due to external factors including courier delays, weather conditions, or regional restrictions.

GreyLine Co. is not liable for delays beyond our control.

7. Returns & Refunds

Returns and replacements are governed by our Return & Replacement Policy.

Approved refunds are issued as store wallet credit only.

Wallet credits:

  • Are non-transferable

  • Cannot be converted to cash

  • Do not expire

We reserve the right to reject returns that do not meet policy requirements.

8. Intellectual Property

All content on this website including but not limited to:

  • Logos

  • Product designs

  • Images

  • Text

  • Graphics

are the property of GreyLine Co. and may not be copied, reproduced, distributed, or used without prior written consent.

Unauthorized use may result in legal action.

9. Limitation of Liability

GreyLine Co. shall not be liable for:

  • Indirect or incidental damages

  • Loss of profits or business

  • Any allergic reactions or misuse of products

Our maximum liability shall not exceed the amount paid for the product in question.

10. User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to hack, disrupt, or manipulate the website

  • Post false or defamatory information

We reserve the right to suspend access for violations.

11. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts located in [Insert Your City & State].

12. Changes to Terms

We reserve the right to update or modify these Terms at any time.

Continued use of the website after changes constitutes acceptance of the updated Terms.